Providing Outstanding Customer Service

62. “No Problem” is a Problem

Your best response to “Thank you” is “You’re welcome” or “My pleasure”, not “No problem” — why bring up problems when you’ve just finished solving them?

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6 responses to “Providing Outstanding Customer Service

  1. Pingback: Providing Outstanding Customer Service « The Blog of Frances Cole … « Customer Service Max

  2. Pingback: Tweets that mention Providing Outstanding Customer Service « The Blog of Frances Cole Jones -- Topsy.com

  3. No, promblem is not bringing up a promblem, this is the dumbest thing i have ever heard. It is a good way to say everything is better!

  4. I have an existential map; it has ‘you are here’ written all over it.

  5. Good point! I always respond “no problem” and have felt a little odd saying it. No wonder – no one wants to relive the fact that there was just an issue at hand! I am going to retrain myself to say “my pleasure.”

    Thanks for the tip!

  6. Great idea, but will this work over the long run?

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